Working with professionals
Joined-up support. Shared accountability.
We work alongside commissioners, social workers, health teams, schools and other specialists so that support is consistent, well coordinated and focused on outcomes that matter to the person.
Who we work with
Partners across health, care and education.
- Local authority commissioners
- Social workers and care managers
- Local authorities across the region
- NHS and community health teams
- Mental health services
- Schools and colleges
- Behaviour specialists
- Advocates
Making a referral
A clear route from enquiry to support.
Tell us about the person and the support needed. We respond promptly, arrange an initial conversation and, where appropriate, complete a proportionate assessment.
Communication
Timely and documented.
You will have a named contact. We share updates at agreed intervals, document decisions and raise concerns promptly.
- Agreed update schedule
- Prompt notification of incidents or changes
- Clear records of decisions
Reviews and outcomes
Measuring what matters.
We contribute to reviews with clear information about progress, changes and outcomes, and we adapt support when evidence, risk or circumstances change.
- Clear progress updates
- Evidence of outcomes against goals
- Early notice of changes in risk or need
- Agreed actions after each review
Information sharing
Lawful and secure.
We share information only where it is necessary and lawful, using secure methods and in line with our privacy policy and safeguarding procedures.
- Secure methods for sharing records
- Only what is necessary and lawful
- Consent recorded where needed
- Data protection training for staff
Commissioning
Working in partnership.
We work with commissioners to provide support that meets local needs, including our supported accommodation model.
- Responsive to commissioner requirements
- Clear reporting and communication
- Flexible packages of support
- Our supported accommodation model
Questions
Professional FAQs
Answers to the questions we are asked most often.
How quickly can you respond to a referral?
We aim to acknowledge referrals within one working day. Assessment timescales depend on the person’s needs and the information available.
Can you support out-of-area placements?
We support people across Northamptonshire and neighbouring counties, including Milton Keynes. Contact us to discuss a specific location.
Do you attend reviews and professionals meetings?
Yes. We contribute to reviews, share observations and progress, and follow agreed professional guidance within our role.
How do we share sensitive information?
Please do not send detailed records through the website. Once we have your referral, we will agree a secure way to share further information.
Next steps
Make a professional referral
Share what you can and our team will guide you through the next step.