Quality and governance
Safe care is never left to chance.
Strong governance, clear accountability and continuous learning help us protect people and improve the quality of every service.
How we keep standards high
Quality built into every stage.
Assessment-led support
Every package begins with a thorough understanding of strengths, needs and risks.
Policies and procedures
Clear, current guidance underpins practice and keeps everyone safe.
Trained, supported staff
Induction, supervision and development give teams confidence.
Audits and spot checks
We check records, medication and practice, and act on what we find.
Incidents and learning
Incidents are recorded, reviewed and used to improve practice.
Feedback
We ask people, families and professionals what is working and act on it.
Continuous improvement
A simple cycle we repeat.
Listen and gather evidence
Feedback, audits, incidents and reviews.
Review quality and risk
Managers look for patterns and gaps.
Act and share learning
Changes are made and shared with the team.
Our CQC registration
Registered with the Care Quality Commission.
Involvement Services Limited is registered with the Care Quality Commission to provide personal care.
Our commitments
What you can expect from us.
Clear plans
Every person has a support plan that staff follow and that is reviewed as needs change.
Honest communication
We explain what we can and cannot do, and we tell you if something has gone wrong.
Accurate records
Staff record the support provided so that care is consistent and can be checked.
Action on concerns
Concerns are logged, looked into and used to improve how we work.
Questions
Quality FAQs
Answers to the questions we are asked most often.
Who checks the quality of your care?
Our managers carry out regular audits, spot checks and reviews. We are also registered with and regulated by the Care Quality Commission.
How can I give feedback?
Speak to the staff or manager involved, call the office or email us. Feedback is welcome at any time, not only at reviews.
What happens if something goes wrong?
We look into what happened, keep the people affected informed and make changes to stop it happening again. We follow our duty of candour.
Next steps
Talk to us about support
Call us on 0333 301 0025 or send us a message. Our team will talk you through the next steps.