Mental health support
Support with everyday life.
Mental health needs can affect daily routines, relationships and confidence. We support people to manage everyday life, stay independent and work towards goals that matter to them, alongside the support they already receive.
Practical support
Shaped around you.
Depending on your assessment and agreed plan, support may include:
- Manageable daily routines
- Shopping, meals and looking after your home
- Personal care and everyday tasks
- Budgeting, bills and correspondence
- Appointments and local services
- Relationships and community activities
- Steps towards education, volunteering or work
- Medication support, where assessed
We agree priorities with you and approach tasks at a pace that reflects your circumstances.
Building confidence
Taking the next step.
When everyday activities feel difficult, consistent support can help. That might mean preparing for an appointment, visiting somewhere unfamiliar or returning to an activity you enjoy.
We break goals into manageable steps and recognise that progress can include periods of stability as well as change.
- Preparing for appointments together
- Visiting new places at your own pace
- Rebuilding daily routines
- Celebrating small steps
Being listened to
Respectful, non-judgemental support.
We discuss how you like to communicate, what helps when things are difficult and how you would like staff to respond. Where appropriate, these preferences are recorded in your support plan so staff respond consistently.
- Support that respects your experience
- Agreeing what helps when things are hard
- Staff who listen without judging
- Your words recorded in your plan
Other services
Working alongside health professionals.
Our role focuses on care and practical support in everyday life. Where mental health professionals are involved, we work alongside them within our agreed responsibilities.
With the right arrangements for sharing information, we can contribute observations, support attendance at appointments and help put agreed recommendations into practice.
Changes in need
Knowing what to do when things change.
We agree how changes in wellbeing should be recognised and communicated, including who to contact when extra help is needed.
Any existing professional guidance or agreed crisis arrangements inform the support plan. If needs change, we review whether the support remains suitable.
- Agreed early signs to look out for
- Clear steps for staff to follow
- Who to contact for extra help
- Reviewing the plan after any change
People important to you
Involving family and friends.
Family, friends and advocates can offer valuable support. We discuss who you would like involved and respect your privacy when communicating with others.
- You choose who is involved
- Agreeing what can be shared
- Including advocates if you wish
- Respecting your privacy
Questions
Mental health support FAQs
Answers to the questions we are asked most often.
Do you provide therapy or treatment?
No. Our role is practical support with everyday life. We work alongside mental health teams, GPs and other professionals, who remain responsible for assessment, therapy and treatment.
Can support increase if someone becomes unwell?
We agree in advance how changes in wellbeing will be recognised and who to contact. If needs change, we review the support with the person and the professionals involved.
Will the same staff support me?
We aim for a consistent team so you can build trust with the people supporting you. We introduce new staff before they work with you wherever possible.
Can you help with medication?
Where it is assessed and included in your support plan, staff can help with prompting or administering medication, following our medication procedures.
Can my family be involved?
Yes, if you want them to be. We talk with you about who you would like involved and what information you are happy for us to share.
Next steps
Talk to us about support
Call us on 0333 301 0025 or send us a message. Our team will talk you through the next steps.